MEMBERSHIP QUESTIONS AND ANSWERS
How much does it cost to join the Wine Club?
There is no fee to join our wine club. The only charges you will incur are the cost of the club shipments.
How often will I be billed?
Billing will occur four times per year the first week of March, June and September, and December.
How much will it cost to ship wine to my home?
Shipping will be a flat rate of $19.99 for our 3 bottle releases each quarter depending on State of shipment.
When will my first shipment arrive?
Depending on when you sign up, your first shipment will occur in the next month in the shipping cycle. The cycle runs quarterly; March, June, September, and December. The only exception is when you sign up within 2 weeks of a shipment. Ex. Sign up by March 14, and you will receive the wine selections for the month of March.
How will I know when I have been charged?
Prior to billing, we will send a notification to the email we have on file. The billing notification will be sent at least 2 weeks in advance. Two weeks after the notification, we will bill the credit card that we have on file.
How can I make changes to my wine club account?
Changes to address, credit card, delivery options and custom wine selections can all be changed online in your Membership Portal.
What happens if my wine club shipment is sent back to the winery?
The shipping service we use will make three delivery attempts before returning the wine to us. If you are unable to make your own arrangements to pick up your wines at the UPS depot, prior to the package being returned to the winery, we will contact you in an attempt to resend your club shipment. We suggest that you provide us with an address that will assure you get the delivery such as a place of business. There must be someone over the age of 21 to sign for your order. If the wine is returned to the winery, your account will be charged to resend the wine.
What happens if one or more of my bottles in my shipment arrives broken or is leaking?
In the unlikely event that a bottle is damaged, the shipping service we use usually catches any broken contents before it is sent to the receiver. If you do receive broken or leaking bottles in your shipment, please notify us as soon as possible so we can do our best to rectify the situation.
If I choose to be a “Pick Up Member,” how will I know that my wines are available for pickup?
All members will receive an email notifying them of the release pick-up dates. During that period, you can visit the winery to pick up your release, taste the wines in the release, chat with the staff and purchase any additional wine at your Wine Club discounted rate. If you are unable to pick up the wine during that period, we’ll conveniently ship the wine to you, unless you request otherwise. Shipping charges will be applied to the credit card we have on file for you.
Can I have someone else pick up my club shipment?
Yes, you can have a friend or family member pick up your shipment for you. Just be sure to give us a call with the name of the person picking up, prior to their arrival, so that we can make notes on your account.
Can I put my membership on hold?
We understand that things come up and that you may need to temporarily suspend your membership. As a member of the Linganore Wine Club we will put your membership on hold for one shipment. Keep in mind that your wine club benefits will be on hold as well.
How long does my wine club membership last?
By joining Linganore Winecellars wine club, you are committing to a one-year wine club membership, which includes 4 releases per year, which consists of 3 bottles per release. All wine club memberships will automatically renew unless otherwise requested.
How soon before a shipment do I need to cancel my club membership?
We hate to see you go, but if you wish to cancel your membership, you can do so anytime in your Membership Portal. Once cancelled, no charges will occur on your account.
