QUESTIONS ABOUT OUR WINE CLUB?
Find our most frequently asked questions below! Please do not hesitate to reach out with any other questions you may have: email@example.com
How much does it cost to join the Wine Club?
There is no fee to join our Wine Club. Quarterly charges for wines will reflect your 15% discount.
How can I make changes to my wine club account?
All updates to address, credit cards, delivery options and custom wine selections are done online in your Membership Portal.
Can I put my membership on hold?
Your membership can be placed on a temporary hold by emailing firstname.lastname@example.org. Your membership benefits will also be on hold during this time.
How long does my wine club membership last?
Your membership will renew automatically. You have the flexibility to skip, cancel or change your membership anytime online.
How soon before a shipment do I need to cancel my club membership?
We hate to see you go, but if you wish to cancel your membership, you can do so anytime in your Membership Portal.
How often will I be billed?
Packages are charged quarterly in March, June, September and December.
How will I know when I have been charged?
Prior to billing, you will receive an email reminder of upcoming charges. Once billed, a detailed receipt will be sent to the email on file.
How much will it cost to ship wine to my home?
We are currently offering a discounted flat rate of $19.99 per order.
When will I receive my first Wine Club Release?
-Sign up in the Tasting Room and take your first release home with you anytime.
-Sign up online during a release month (Mar, June, Sept, Dec) and your first release will be set up immediately.
-Sign up online any other month and your first release will be the following quarter unless otherwise requested.
What happens if there are issues with my delivery?
UPS will make 3 attempts to deliver your wines to the address on file. There must be someone 21+ available to sign for your order. If undeliverable, your wines will be returned to the winery for pick up or shipped back out to you at an additional cost.
What happens if one or more of my bottles in my shipment arrives broken or is leaking?
In the unlikely event that a bottle is damaged or leaking, please notify us and we will rectify the situation.
If I choose to be a “Pick Up Member,” how will I know that my wines are available for pickup?
Email notifications are sent 2 weeks and 1 week prior to each quarterly release. Once you receive your detailed receipt showing payment for your wines, you may pick them up within the 10-day release pick up period. If you’re unable to pick them up, you will be charged for shipping, unless you request that we hold your wines.
Can I have someone else pick up my club shipment?
Yes, give us a call with the name of the person picking up, prior to their arrival, so that we can make a note on your account.